BILLING TRANSPARENCY & CONSUMER PROTECTION

Refund & Cancellation Policy

Effective Date: January 1, 2026 · Last Updated: November 1, 2026 · Trivela AS (Norway)

At Trivela AS, we build MobileScout with complete respect for your time and wallet. We never lock you into obscure dark patterns or complicated phone trees. This policy details our 1-click self-serve cancellation process, European Union statutory withdrawal rights (Angrerettloven), and our fair-play 14-day compatibility refund guarantee.

1. 1-Click Self-Serve Subscription Cancellation

We provide self-serve subscription management powered by the secure Stripe Customer Billing Portal. Whether you subscribe to:

Monthly Pro Director (€4.99/mo)
FM Season Pass (€24.99/yr)

You can cancel anytime in exactly one click by selecting "Manage Plan" in the MobileScout billing menu or following the link sent in your Stripe receipt.

Zero Penalty & Continued Access: When you cancel a recurring subscription, you retain full Pro scouting and unlimited director access through the exact end date of your current paid billing period. Your card will never be charged again, and your account will automatically transition to the Free Scout tier upon expiration.

2. EU / EEA 14-Day Right of Withdrawal & Fair-Play Refund Guarantee

Under the EU Consumer Rights Directive (Directive 2011/83/EU) and the Norwegian Right of Cancellation Act (Angrerettloven), consumers resident in the EU/EEA generally have a 14-day statutory right of withdrawal from distance contracts.

Because digital game companion services begin immediate fulfillment upon checkout, statutory rules permit immediate supply upon consent. However, Trivela AS goes further by offering our customer-first 14-Day Fair-Play Compatibility Guarantee:

14-Day Patch-Day Compatibility Guarantee

If an official Sports Interactive or SEGA Football Manager™ game update modifies in-game memory structures such that MobileScout cannot read your career save, and our remote dynamic offsets.json manifest hotfix does not restore scanning compatibility within 72 hours of your report, you are entitled to a full refund for that billing cycle.

First-Time Subscriber Courtesy Refund

If you subscribed to Monthly Pro Director or the FM Season Pass and find that the companion does not suit your tactical workflow, simply contact us within 14 days of your initial purchase with minimal usage, and we will promptly issue a 100% refund without hassle.

3. One-Time Search Credit Packs (€5.00 / €9.00)

MobileScout offers one-time standalone search packs for managers who prefer pay-as-you-go scouting without recurring commitments:

10 Extra Searches Pack (€5.00)
50 Extra Searches Pack (€9.00)

Never Expire: Search credits purchased in these packs never expire across the active FM season cycle. Unused credits remain in your quota balance until consumed.

Refund Eligibility: If you purchased a search pack and have not consumed any credits, or if technical incompatibilities prevented scanning, you may request a full refund within 14 days of purchase. For partially consumed packs, prorated credits cannot be refunded.

4. How to Request a Refund

To initiate a refund request under our 14-day policy or compatibility guarantee:

Email support@trivela.no with the subject line: Refund Request — [Your Account Email].
Provide your purchase receipt or Stripe invoice number.
Briefly describe the reason for your request (e.g. game patch compatibility issue or change of mind).

Our support team in Norway responds to all verified requests within 1 business day. Approved refunds are processed immediately through Stripe and appear on your original payment card statement within 3 to 5 business days, depending on your card issuer.

5. Company Details & Merchant Information

Trivela AS
Oslo, Norway
Billing & Merchant Support: support@trivela.no
Official Legal Entity under Norwegian Corporate Law